Support

A quiet answer, as soon as we can.

Email support
support@slowink.app

Notifications do not appear

Open system Settings, find Slow Ink, and confirm Notifications are allowed. Inside Slow Ink, turn Daily Reminder off and on again. The reminder is scheduled on your device; it does not require a push account.

Change the app language

On iPhone, open Settings → Apps → Slow Ink → Language. Traditional Chinese and English are currently supported.

Restore membership

Use Restore Purchases from the membership screen while signed into the Apple Account used for purchase. Store synchronization can take a short time.

Delete your account

In Slow Ink, open Settings → Account management → Delete account. If the app is unavailable, use the account deletion page or contact privacy@slowink.app.

When contacting us

Please include your platform, operating-system version, app version, selected language, and a short description. Do not send passwords, payment-card numbers or private documents.

收不到每日通知

請開啟系統「設定」,找到 Slow Ink 並確認已允許通知;再回到 App 將每日提醒關閉後重新開啟。提醒在裝置本機排程,不需要推播帳號。

切換 App 語言

iPhone:設定 → App → Slow Ink → 語言。目前支援繁體中文與英文。

恢復會員

請登入原購買所用的 Apple 帳號,再於會員頁選擇「恢復購買」。商店同步可能需要短暫時間。

刪除帳號

請在絹與墨開啟「設定 → 帳號管理 → 刪除帳號」。無法使用 App 時,可前往帳號刪除頁面,或寄信至 privacy@slowink.app

聯絡我們時

請提供平台、作業系統版本、App 版本、所選語言與簡短問題描述。請勿寄送密碼、完整付款卡號或私人文件。